Icsolutions customer service. Feel free to contact us with any questions you may have. We provide you with different options for creating an account, purchasing phone services, and even chatting in real time via video visitation. ICSolutions - Keeping People Connected Correctional Communications Prepaid Phone Services Our products and services are designed to help you and your loved one stay connected. Please go to icsolutions. Callers can also choose our automated payment system for fast service when completing routine account funding tasks. com. If you have issues validating your number or need any assistance with your ICSolutions account, you should call customer support at 888-506-8407. Note: ICSolutions® is the only service provider for individual in custody phone services used at IDOC. ICSolutions also provides customer service information through e-mail, at customer@ICSolutions. Visiting an Inmate When can I visit an inmate? Is there a dress code? Can I video call an inmate? 1. 506. Friends and Family Services PrePaid Customer Support Toll Free: (888) 506 To request a refund via our toll-free customer service hotline, please call (888) 506-8407. We're available every day, 24 hours a day! Email: Click here for the email contact form. Do you have a question about using our product, The Visitor? Closed Holidays. Alternatively, accounts can be set up through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www. Live, U. ICSolutions Customer Service 2200 Danbury St San Antonio, TX 78217 You can also contact ICS to block individual in custody calls. Our investigations team will determine the root cause of the problem and notify you of those results. Registering for visitation All visitors are required to have an ICSolutions® account and register for visitation. 8407 or Customer@icsolutions. WE STRONGLY SUGGEST COMPLETING THIS PROCESS AS SOON AS POSSIBLE. com to complete number validation. A visitor must define the inmate (s) with whom they wish to conduct visits and must also define their relationship to the inmate. From any internet-enabled device, go to www. Registrations submitted for a 'privileged' relationship must be approved by the facility's Site Administrator prior to being able to schedule Inmate Visitation, Mail, Commissary, Phone Calls and More Inmate Visitation To schedule personal inmate visits: Come to the facility and register or schedule a visit at the lobby kiosk. If you need assistance logging into your account, please click here to retrieve your username or reset your password. Our service commitment includes: Carefully planned and coordinated service transition Dedicated account management 24/7 technical support A nationwide network of local repair technicians Free, ongoing software upgrades Free on-site and/or online training as needed Delivering unparalleled customer service is our top priority! Securely log in to ICSolutions for managing accounts, accessing services, and staying connected with loved ones. . 2. Register or schedule online at the ICSolutions website. Don't have a login yet? Forgot your username or password? Welcome to the ICS Online Payments portal! Customer Care Representatives are available 24 hours a day, 365 days a year, to submit your inquiry for review by our investigations team. If you blocked a number in error, please contact ICS Customer Service via phone or email at 888. Here at the Gaston County Jail we are setup for inmate Debit Calling. Online (link to ICSolutions) By mail, sending a cashier’s check or money order to : ICSolutions ATTN: Customer Service 2200 Danbury Street San Antonio, TX 78217 For Inmate Debit Account, include with your payment, your name, your address, your daytime telephone number, name of facility, inmate’s name and ID Number. NOTE: If you intend to conduct offsite visits you will need to download The Visitor™ Windows Edition visitation application by clicking here, or the Android application, ICS Mobile available from the Google Play store. -based Customer Care Representatives are available 24 hours a day, 365 days a year to assist with their questions, billing issues, payments and prepaid account setup. com, where, once you have logged in to your ICSolutions ® account to schedule your visitation. Sign In to your Phone number validation requests sent in by mail typically take 5 to 7 business days to process. Feel free to contact us with any questions you may have. Delivering unparalleled customer service is our top priority! For Sales and Marketing, please contact us by phone or email. Customer Service is available 24 hours a day, 7 days a week. icsolutions. com to request the number be unblocked. PIN ? Password ? Contact Us! Before calling for support, please be sure to complete all previous steps in Step 1 - How to Register a New Video Visit Account and Step 2 - How to Schedule a Visit. You may also submit your request in writing to: ICSolutions Attn: Customer Service 2200 Danbury Street San Antonio, TX 78217 For mail in requests, please be sure to include: • Your Name • Return Address • Telephone Number designated to the Prepaid During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. S. vmiatt wyvvv ujgw dugugf hezdc xhlt kpyro axsy aespqsjv owie
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